Privacy policy

Effective Date: 06/06/2025

At GasMama, your privacy is our priority. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website (www.gasmama.com) and mobile applications for LPG gas cylinder home delivery services throughout Bangladesh.

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1. Information We Collect

We may collect the following types of data:

a. Personal Information
   •   Full Name
   •   Phone Number
   •   Delivery Address
   •   Email Address
   •   National ID (if required for identity verification)
   •   Payment Information (processed via secure third-party gateways)

b. Device & Location Data
   •   GPS Location (to find your delivery zone)
   •   Device Information (for app performance analytics)
   •   IP address, browser type, OS version, and usage logs

c. Order History
   •   Gas brand and size ordered
   •   Frequency of delivery
   •   Payment methods and invoices

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2. How We Use Your Information

We use your data to:
   •   Process and deliver gas orders to your location
   •   Identify your nearest delivery zone
   •   Improve our services and user experience
   •   Prevent fraud and ensure account security
   •   Send notifications (order updates, safety alerts, promotions)

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3. Sharing of Your Data

We do not sell your data. We may share limited information with:
   •   Verified delivery partners (for order fulfillment)
   •   Payment gateways (for secure transactions)
   •   Government or legal authorities (if legally required)

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4. Data Security

Your information is stored in encrypted form and protected by:
   •   SSL (Secure Socket Layer) protocols
   •   End-to-end encryption
   •   Secure cloud storage (ISO/IEC 27001 compliant)

We regularly audit our systems to protect against unauthorized access, alteration, or disclosure.

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5. Your Rights

You have the right to:
   •   View the data we hold on you
   •   Correct any inaccurate information
   •   Request deletion of your personal data
   •   Opt out of promotional notifications at any time

To exercise your rights, please email us at support@gasmama.com.

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6. Children’s Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect data from children. If a parent or guardian believes a child has provided us with information, contact us immediately.

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7. Third-Party Links

Our platform may contain links to third-party sites (e.g., payment gateways or courier tracking pages). We are not responsible for their privacy practices. Please review their policies separately.

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8. Cookies and Tracking

We may use cookies to:
   •   Remember your location
   •   Track app performance
   •   Optimize delivery routes

You can manage or disable cookies from your browser/app settings.

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9. Policy Updates

We may update this Privacy Policy to reflect changes in technology, legal requirements, or our operations. We will notify you via the app or website.

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If you have questions about this Privacy Policy, contact:

GasMama Privacy Team
📧 Email: support@gasmama.com
📞 Phone: +8801677234297
📍 Address: Syed Tower, College Para, Tangail Sadar 1900, Tangail, Bangladesh